Increase Conversion Rates With Live Chat
by James Seals
Live chat is a chat software tool that improves your online customer service. It enables you to immediately respond to customers’ questions and monitor their online behavior.
With Live chat, you can serve several customers at once, without keeping them waiting. By issuing customized chat greetings, you can proactively engage visitors and start a chat with them. While chatting, you can easily send and receive files without having to resort to 3rd party services.
Using live chat, you’ll see in increase is conversion and a decrease in returns. Most customers have questions about their purchase before they place their order and not all of them like to wait on hold for a customer service agent, so with live chat, a customer can speak with a professional and get all of their questions answered before they purchase. This ensures that they will pick out the correct items, thus decreasing the number of returns.
We’ve partnered with LiveChat Inc to provide our customers with live sales and tech support. If you’re interested in learn more about their platform or if you’d like to try it out on your website, click the link below and you can learn more about their platform and signup for a 30 day free trail. We can also help you install it on your website.
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