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How To Access cPanel From Client Area

There are a few ways to access your cPanel account, but the safest and quickest way is through our client area. We’ve laid out all of the steps that you need to take to access your cPanel account below. Accessing cPanel Log into your client area Client on the Services box or you can click on Services > My services Click on the service/hosting account you want to access. On the left hand side of the, you’ll see a menu under Actions. Just click Login to cPanel. That’s it! A few simple...

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How To Open A Support Ticket

Support tickets are a quick way to get support for issues you may be having with one of our products. Opening a support ticket is very easy to do. Log into the Client Area Click on Open Ticket. You’ll see if on left hand side on the sidebar. Select the support department you need. Fill out the form and click submit We typically respond to support tickets within 2 hours and they are answered in the order their received. We also have a priority assistance option, that will move your ticket to...

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Add Credit Card For Automatic Payments

This is a question we get asked a lot. To avoid having your services suspended or terminated for non-payment, you can setup automatic payments. Your credit/debit card will be chared each month on the day you signed up for service. Log into our Client Area Click Billing (On the left sidebar). Click Manage Credit Card Enter your credit/debit card information Be sure to click Save Changes. If you don’t, your information will not be saved. That’s it! You now have a credit/debit card on file and we will begin processing your payments...

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Reset Lost/Forgotten Password

If you’ve forgotten your password to our Client Area, it’s very easy to reset it. Go to https://www.clientarea.thewebdesignhub.com. Click Forgot Pasword Enter the email address you used to register with. You’ll receive and email with instructions on how to reset your password. It’s as easy as that!

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