How To Add Your E-Mail Account To Your iPhone

Of all the questions we get on a daily basis, this is by far the number 1. We taken the time to write out the step by step instructions on how to add your e-mail address to your iPhone. Please note that the hostname, username, password and ports have been provided for you. When you create and email address, you will have 1 e-mail in the box and that e-mail will contain all of the information you will need. If you don’t know how to create an e-mail address, please see see our knowledge base called How To Create An E-Mail.

  • On the iPhone, tap Settings.
  • Tap Mail, Contacts, Calendars.
  • Tap Add Account.
  • Tap Other.
  • Tap Add Mail Account.
  • Complete the Name, Address (email address), Password and Description fields.
  • Click Next.
  • Ensure IMAP is selected.
  • Enter your incoming mail server information:
    • Hostname is secure.myvcgmail.com
    • Username is your full email address
    • Password is the same password used to access webmail
  • Enter your outgoing mail server information:
    • Hostname is secure.myvcgmail.com
    • Username is your full email address
    • Password is the same password used to access webmail
  • Tap Next.
  • The phone will attempt to Verify the server identity. If you receive the Cannot Verify Server Identity alert click Details (If you get an SSL alert see Step 15).
  • Next select Trust to validate the server.
  • Tap Save (go to Step 19).
  • The account will attempt to retrieve default settings from the server, and then present the message Cannot Connect Using SSL. Do you want to try setting up the account without SSL?. Please be patient while the settings try and authenticate with the server. Since the account is attempting to be setup securely but there is not an SSL assigned to the mail domain, it is okay to tap Yes at this point.
  • Choose Yes.
  • Tap Save.
  • When prompted, “This account may not be able to send or receive emails. Are you sure you want to save,” tap Save.
  • Tap the account you just added (identified by your email address).
  • Scroll down and tap the SMTP button.
  • Select the server you just added, identified by the hostname from step 9.
  • Select OFF for Use SSL (default option).
  • Select Authentication and change it to Password.
  • Server Port should be set to 587 (use Port 25 if necessary).
  • Select Done at the top (the phone will Verify your settings).
  • Select Account at the top to go back.
  • Tap Advanced (bottom).
  • Scroll down to Incoming Settings.
  • Select OFF for Use SSL.
  • Select Authentication and change it to Password.
  • Select 143 for Server Port.
  • Tap your Account to go back.
  • Tap Done to go back (the phone will Verify your settings).
  • Tap the Home button.
  • Tap the Mail App to check your configuration.

If you’re still having issues adding your e-mail address to your iPhone, you can either open up a support ticket or chat with one of our support techs through our live chat.

Last Update: October 29, 2018  

October 29, 2018   193   James Seals    E-Mail  
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