Turn potential customers into buying customers.

Benefits of having live chat

Live chat is an AMAZING tool for many reason, but the main reason, is that it gives you the opportunity to speak to your customer or potential customers while they’re are on your website. They may have a question before they make their purchase and by having live chat, it eliminates the need for them to call on the phone, you can engagement with them immediately and convert and potential customer to a customer.

1. Increase Sales

Having live chat on your website will increase your customer service response and increase your sales conversion. Having the ability to speak to a potential customer while they’re on your website is invaluable.

Live Chat also gives you the ability to see where you customer are located, which referral link they used to get to y our website and the page history while they’ve been on your website. This data can be used to target ads based on location or can help you increase the budget on certain marketing campaigns and adjust budgets on marketing campaigns that aren’t drawing customer, which will help increase your profits and conversion percentage.

2. Solve Customer Problems

Customer service is key to gaining return customers and for conversion. With Live Chat, you can setup different department, such as, sales, technical support, etc.

You’ll have the ability to route your customer to the proper department and give your customers the attention they need, which will build trust with your customers in your brand.

Sign up for your free trial of Live Chat today!

3. Reporting & Analytics

Having detailed reporting is a great way to see how your staff is handling customer services and customer interaction. It’s also a great way to see which employee’s are interacting the best with your customers.

Reporting can help you gauge your conversion rate, chat satisfaction, and chat engagement. Having proper engagement with your customers

Sign up for your free trial of Live Chat today!

What Our Clients Think About Live Chat

We’ve been using Live Chat on our website for the past 2 years and this has been a god send. Since adding live chat to our website, we’ve seen a 35% increase in our conversion rate. By having live chat, its given our customers the ability to contact us online and have reduced the number of phone calls that come in. If you have an online store, live chat is a MUST!

Connor Heering / Owner / Camel Milk Cooperative

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